[Hiring] Telecommunicator II @Cityblock Health, Inc.

Other Jobs To Apply

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Telecommunicator II is an up and comer on the Inbound Communications team, with demonstrated excellence meeting the needs of Cityblock’s members. This role is fully remote, and may require regular work on alternating weekends and federal or company holidays. It is directly member-facing, encompassing the responsibilities of the preceding Telecommunicator I role within the job class. In addition, the TC II demonstrates alignment to Cityblock’s values through the fulfillment of these added responsibilities:

  • Put Members First:
    • Be timely and punctual, both in attendance and throughout requests for service
    • Provide and maintain a secluded workspace, free of distractions and private to protect the integrity of sensitive or protected information
  • Bring your whole self:
    • Assist in building upon the foundation of our effectiveness by testing and offering feedback on new processes and tools
    • Serve as a mentor/buddy to new teammates and host visitors or observers
  • Be all in:
    • Own your areas of strength and growth, demonstrating the willingness and effort through self-review of Quality Assurance reports
    • Attains additional functional skills such as omnichannel communication (via SMS, E-Mail and form submissions)
  • Aim for understanding:
    • Guide callers through processes to assess their needs, give them a say, and add value to every interaction
    • Gain a deep knowledge
  • Lean into discomfort:
    • Maintains composure and quality of service when confronted by offensive and/or disruptive language from members
  • Thrive in a fully remote work environment utilizing written and visual instructions, demonstrating progressively increased independence

Qualifications

  • 2 or more years in the health contact center field
  • At least 6 months of success as a Telecommunicator I
  • High School Diploma or GED

Requirements

  • We take into account an individual’s qualifications, skillset, and experience in determining final salary
  • The expected salary range for this position is: 27.26 - 30.00

Benefits

  • Eligible for health insurance
  • Life insurance
  • Retirement benefits
  • Participation in the company’s equity program
  • Paid time off, including vacation and sick leave
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts

Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49