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Opening Shift Leader ID - 15037

Benefits


 Pulled from the full job description


 Dental insurance


 discount for employees Insurance for health paid instruction Vision coverage  


 Full job description


 We are looking for Opening Managers/Shift Leaders to join our Dunkin' team!
 Throughout their shift, Shift Leaders are in charge of instructing Crew Members on how to adhere to operational Brand standards and provide a pleasant guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.


 Responsibilities:


 Team Environment:


 Support a respectful team environment
 Communicate shift priorities, goals and results with team members
 Support the training of crew members as requested
 Provide coaching and feedback to crew members


 Excellence in Operations: Create and maintain a guest first culture in the restaurant
 Resolve guest issues
 Ensure that procedures, recipes, and brand standards are followed. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws


 Profitability:


 Drive sales goals and results
 Execute restaurant standards and marketing initiatives
 Manage cash over/short during shift
 Make sure that every product is prepared in accordance with brand guidelines.

 Requirements:


 Fluent in English
 Restaurant, retail, or supervisory experience
 Math and writing skills
 fundamental computer skills At least 18 years of age (where applicable)
 High School diploma or equivalent, preferred


 Competencies:


 Great Focus:


 comprehends and meets the needs, expectations, and requirements of guests Displays a sense of urgency with guests
 Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
 Resolves guest concerns by following Brand recommended guest recovery process


 Passion for:


 Sets and maintains high standards for self and others, acts as a role model
 consistently achieves or exceeds objectives understands how his or her role relates to others and contributes to the overall performance of the team Problem Solving and

 Decision Making:


 Identifies and resolves issues and problems
 makes decisions and solves problems based on the information at hand; when necessary, includes others Influence and interpersonal relationships: Develops and maintains relationships with team members


 Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

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 Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods.  Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories.  Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running.  The company operates over 13,100 restaurants in 41 nations. Dunkin' belongs to the Dunkin' Brands Group, Inc. family of businesses and is based in Canton, Massachusetts. Pay: $11 - $12 / hour


 Pay:


 Tips


 Benefits:

Insurance for health Dental insurance
 Vision coverage discount for employees paid instruction Type of job: full-time Schedule:
 Eight-hour shift Weekend availability
 Day shift
 Night work Education: No education required
 Work location: On-site

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