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CSR - Customer Service Representative ID - 14477

Benefits

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Paid training
  • Parental leave
  • Professional development assistance
  • Vision insurance

Full job description

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will engage with customers through various channels, assisting them with inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills and a passion for helping others.

Responsibilities

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Provide accurate information regarding products and services.
  • Assist customers with order processing and account management.
  • Conduct outbound calling to follow up on customer inquiries or feedback.
  • Analyze customer needs and provide tailored solutions.
  • Maintain accurate records of customer interactions and transactions through data entry.
  • Collaborate with team members to enhance the overall customer experience.
  • Identify opportunities for upselling or cross-selling products when appropriate.

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Qualifications

  • Proven experience in customer service or customer support roles is preferred.
  • Strong verbal and written communication skills in English.
  • Ability to analyze customer issues and provide effective solutions.
  • Proficient typing skills with attention to detail for data entry tasks.
  • Familiarity with office software and tools is a plus.
  • Experience in sales is an advantage but not required.
  • A positive attitude, patience, and empathy towards customers are essential traits.

Join us in delivering outstanding service to our customers while developing your skills in a supportive environment!

Job Type: Full-time

Pay: $21.14 - $23.45 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Vision insurance

Shift:

  • Day shift

Ability to Commute:

  • Chicago, IL 60632 (Required)

Ability to Relocate:

  • Chicago, IL 60632: Relocate before starting work (Preferred)

Work Location: In person

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