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Customer Service Support , T/S SCI with Polygraph ID - 14939

About the position

Transform technology into opportunity as an IT Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As an IT Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Customer Service Support Specialist joining our team performing IT requirements validation to provide mobile devices support including but not limited to activation, configuration, setup, issuing, troubleshooting, providing resolution, maintaining and managing mobile devices inventory. In this role, you will be responsible for providing superior customer service support and troubleshooting technical issues. You will demonstrate experience in a technical help desk position supporting various versions of the Windows platform, internet browsers, and applications used in a high-paced business environment. Your responsibilities will also include deploying and testing hardware and software, using an enterprise ticketing system, and troubleshooting VTC issues. You will be expected to apply critical thought to problems and provide effective solutions to ensure seamless operations. The position requires a Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or an equivalent combination of education, technical certifications, training, or work experience. You will work onsite in McLean, VA, with a schedule of Monday to Friday from 7 AM to 3 PM. This role requires a Top Secret SCI clearance with a polygraph, and U.S. citizenship is mandatory.

Responsibilities

  • Perform IT requirements validation to provide mobile devices support including activation, configuration, setup, issuing, troubleshooting, and providing resolution.
  • Maintain and manage mobile devices inventory.
  • Provide superior customer service support in a technical help desk environment.
  • Troubleshoot hardware, software, telephone, and video issues.
  • Deploy and test hardware and software as needed.
  • Use an enterprise ticketing system to track and resolve issues.
  • Troubleshoot VTC issues and support VTC/Skype operations.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent combination of education, technical certifications, training, or work experience.
  • 5+ years of related experience in a technical help desk position.
  • Demonstrated experience supporting various versions of the Windows platform and applications in a high-paced business environment.
  • Experience troubleshooting hardware, software, telephone, and video issues.
  • Experience deploying and testing hardware and software.
  • Experience using an enterprise ticketing system.
  • Experience troubleshooting technical issues and applying critical thought to problems.
  • Experience with troubleshooting VTC issues and supporting VTC/Skype.

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Benefits

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Paid vacation and holidays
  • Short and long-term disability benefits
  • Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
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