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Office Administrator/Customer Service Representative ID - 14478

Benefits

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Full job description

Job Summary
We are seeking a dedicated and proactive Customer Service Representative to join our team. The ideal candidate will play a crucial role in providing exceptional service to our clients, ensuring their needs are met efficiently and effectively. This position requires strong organizational skills and the ability to manage multiple tasks while maintaining a positive attitude. The Customer Service Representative will be responsible for supporting various administrative functions within our medical office environment.

Responsibilities

  • Serve as the first point of contact for clients, addressing inquiries and providing information about services offered.
  • Manage front desk operations, including greeting visitors and handling incoming calls.
  • Assist in training development for new staff members to ensure high-quality service standards.
  • Collaborate with team management to enhance customer service processes and improve client satisfaction.
  • Maintain accurate scheduling and calendar management for appointments and meetings.
  • Support budgeting efforts by tracking expenses related to customer service operations.
  • Perform administrative tasks such as data entry, filing, and maintaining organized records.
  • Ensure compliance with medical office management protocols and maintain confidentiality of patient information.

Experience

Join our team as a Customer Service Representative where your contributions will make a significant impact on our clients' experiences!

Job Type: Full-time

Pay: $21.14 - $23.45 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to Commute:

  • Chicago, IL 60632 (Preferred)

Ability to Relocate:

  • Chicago, IL 60632: Relocate before starting work (Preferred)

Work Location: In person

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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