Email Customer Service Representative

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Summary JOB DESCRIPTION Handles customer inquiries received via email, chat or inbound call. Interprets messages and calls responding appropriately. Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities. REMOTE - WORK from HOME available This remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection, with CDS Global supplying all necessary computer equipment. Applicants should reside in Iowa, ideally within a 60-mile radius of locations Boone, Des Moines or Wilton. A stable high-speed internet connection with a hard-wired connection to a router is required. Minimum download speed of 7 MBPS and upload speed of 2 MBPS. Satellite providers are not supported. KEY RESPONSIBILITIES INCLUDE: • Managing client-specific data using various resources. • Communicating customer complaint trends and feedback to management. • Performing basic customer account transactions. • Maintaining performance standards and confidentiality. • Adapting to changes while remaining productive in a fast-paced team environment. • Working cooperatively across all employee levels, vendors, and clients. • Following established procedures and company policies. This role can also involve performing other customer service functions such as based on workload and call volumes. EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING: • Preferably a High School diploma or equivalent. • Background in customer service is advantageous. • Basic proficiency in PC use and skills. • Strong verbal and written English communication abilities. • Possess problem-solving skills. • Minimum typing speed requirement: 20-25 words per minute. • Experience with using a 10-key is preferred. • Competence in basic math skills. Training: • Virtual training via Microsoft Teams. • December 2 - December 13 Monday - Friday, 1-8pm or 2-9pm • December 16- January 3 Monday - Friday, 1-8pm (No Training on December 24,25, 31 or January 1) • January 6 - January 17 Monday - Friday, 9am-4pm • January 6 - January 24 Monday - Friday, 4-9pm Work Schedule: • 20-40 hour work schedules available within the following parameters: Monday - Friday 8:00am - 9pm Saturday 8:00am-3:00pm Sunday 11:00am-9:00pm Position Type - Temporary: • The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, or Wilton. Salary: • Base wage = $14.50/hour Shift Differential: • 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis. • Weekend Shift = $3.75/hour for hours worked between 3am Saturday to 11pm Sunday. Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global’s diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job. Post-offer, pre-employment background check(s) conducted on qualified candidates. EOE, including Disability/Veterans Apply Job!   Apply Job!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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