Portfolio Leasing Specialist (Remote)

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Position Summary:

The Portfolio Leasing Specialist is a hybrid role that combines remote leasing expertise with onsite leasing support across multiple communities. This position is responsible for proactive follow-up, lead management, and application facilitation using our CRM, communication platforms, and pricing tools. While approximately 40% of the role is remote, the remaining 60% will require travel to support communities with onsite leasing coverage, boost occupancy performance, and ensure consistent execution of leasing strategies.

Key Responsibilities:

Remote Leasing & Lead Management (40%)

  • Manage leads using the CRM platform, ensuring timely and consistent follow-up through text, email, and phone calls.
  • Engage prospects through personalized outreach using the texting platform and outbound calls to increase conversion rates.
  • Respond to inbound leasing calls using company-provided phone software, delivering accurate information on pricing, availability, and community features.
  • Quote pricing using our revenue management system (AIRM) and guide prospects through the application process.
  • Monitor lead sources and CRM data integrity, providing feedback on traffic trends and leasing opportunities.
  • Facilitate digital guest card completion and maintain organized, accurate records of prospect interactions.

Onsite Leasing & Community Support (60%)

  • Travel regularly to communities to provide leasing coverage during vacancies, peak traffic seasons, or lease-up periods.
  • Conduct tours, close leases, and assist with community-level leasing initiatives.
  • Support onsite teams with marketing, outreach, and resident engagement efforts when present.
  • Evaluate leasing presentation standards and identify opportunities to improve onsite performance.
  • Act as a brand ambassador, maintaining professionalism and consistency in leasing execution across communities.

Qualifications:

  • Minimum of 2 years of multifamily leasing experience, preferably in a floating, regional, or portfolio support role.
  • Strong communication skills with a proven ability to connect with prospects via phone, text, and email.
  • Proficiency with CRM and communication platforms (experience with Knock, Entrata, or similar systems preferred).
  • Familiarity with Revenue Management systems, specifically AIRM, with the ability to understand and convey pricing strategies based on market supply and demand.
  • Flexible and dependable, with the ability to travel up to 60% of the time and adapt quickly to different community environments.
  • Highly organized, self-motivated, and able to prioritize tasks independently in both remote and onsite settings.
  • Demonstrated professionalism, integrity, and commitment to delivering exceptional customer experiences.

Additional Requirements:

  • Valid driver's license and reliable transportation.
  • Ability to work weekends or evenings as required by leasing activity.
  • Must be able to walk properties, access upper-level units, and ability to lift to 25 lbs.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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