Virtual Executive Assistant — Patient Success Operations [Remote]

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<h1><strong>🧠 About Legion Health</strong></h1><p style="min-height:1.5em">At Legion Health, we believe everyone deserves fast, affordable, and effective mental health care, and we’re on a mission to deliver that at scale.</p><p style="min-height:1.5em">Legion Health is a <strong>full-stack AI-native psychiatry network</strong>—our clinicians provide care directly to patients, and AI agents automate all parts of our care operations (e.g., scheduling, risk analysis, billing, etc.). Our vision? A 10X better patient experience that’s higher quality, less expensive, and more scalable than ever before. And a 10X better clinician experience that frees our providers to focus on what matters most: caring for patients.</p><p style="min-height:1.5em">Join us as we build the future of mental health—and the highest‑quality, most efficient, and widest-reaching vehicle in healthcare. Powered by both humans and AI.</p><p style="min-height:1.5em"></p><h1><strong>📍 Role Logistics</strong></h1><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Job Type: Contract</strong></p></li><li><p style="min-height:1.5em"><strong>Role Type: Patient Success</strong></p></li><li><p style="min-height:1.5em"><strong>Ideal Experience Level: 2+ years of experience</strong></p></li><li><p style="min-height:1.5em"><strong>Location: Fully Remote</strong></p></li></ul><p style="min-height:1.5em"></p><h1><strong>🚀 The Opportunity</strong></h1><p style="min-height:1.5em">We are seeking a dedicated and proactive individual to join our team as a <strong>Patient Experience Representative</strong>. In this role, you’ll support patients throughout their care journey with Legion Health by answering questions, resolving issues, and assisting with scheduling. The ideal candidate will have excellent English language skills and be comfortable communicating with patients by phone and email. If you're passionate about delivering exceptional service through compassion and creating positive experiences, we’d love to hear from you.</p><p style="min-height:1.5em"></p><h2><strong>✅ Responsibilities and Deliverables</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication</p></li><li><p style="min-height:1.5em">Provide compassionate, top-notch support with a strong focus on patient satisfaction</p></li><li><p style="min-height:1.5em">Assist with scheduling appointments and resolving prescription-related issues</p></li><li><p style="min-height:1.5em">Accurately document patient interactions to ensure proper follow-up and case tracking</p></li><li><p style="min-height:1.5em">Maintain a reliable, high-speed internet connection to ensure smooth and consistent communication</p></li><li><p style="min-height:1.5em">Work closely with team members to resolve patient concerns and improve the quality of service</p></li><li><p style="min-height:1.5em">Always aim to deliver the best experience possible for our patients</p></li></ul><p style="min-height:1.5em"></p><h2><strong>🏆 You’ll Be Successful If You Are…</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Comfortable using tools like Dialpad, Slack, and Healthie (or similar platforms)</p></li><li><p style="min-height:1.5em">A quick learner who can adapt to new processes and stay up to date with changes</p></li><li><p style="min-height:1.5em">Organized and efficient, able to manage multiple conversations without missing details</p></li><li><p style="min-height:1.5em">Fluent in spoken and written English</p></li></ul><p style="min-height:1.5em"></p><h2><strong>🧰 Ideal Background and Skills</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Previous experience in a telehealth or call center environment is highly preferred</p></li><li><p style="min-height:1.5em">2+ years in a patient-facing support role</p></li></ul><p style="min-height:1.5em"></p><h1><strong>💰 Compensation & Benefits</strong></h1><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Hourly Compensation: </strong>$5-$15 per hour</p></li><li><p style="min-height:1.5em"><strong>Work Hours: </strong>9 AM to 5:30 PM Central Time</p></li><li><p style="min-height:1.5em"><strong>Work Setup: </strong>Fully Remote</p></li><li><p style="min-height:1.5em"><strong>Impact: </strong>Work on something that truly matters to millions of patients and families.</p></li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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