Assistant Director of Transportation and Construction Services ID - 16238
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What we’re looking for: A motivated and collaborative servant leader to join the City of New Braunfels Transportation and Construction Services Department. The department is responsible for multimodal transportation and administering public and private construction that meets regulatory requirements and the City’s Strategic Plan. The Assistant Director is responsible for planning, directing, managing, and overseeing the Development Services Division, which includes the Customer Service, Building Safety, and Engineering and Planning Services sections. The division ensures safe and efficient development in New Braunfels, focusing on regulatory compliance, customer service, continuous improvement, and collaboration with cross-functional teams. The position engages with city leaders, local agencies, developers, and residents to guide public and private improvements through a transparent and predictable process. The Assistant Director assists with the department's activities, operations, and responsibilities, including planning and delivering strategic development and capital infrastructure projects. The position ensures activities and accomplishments are consistent with the goals of the Department, the City’s Strategic Plan, and federal, state, and local rules and regulations. The Assistant Director provides highly responsible and complex support for city departments and the City Manager’s Office.
Benefits & Total Rewards:
Our City team members are our most valuable asset! We offer Total Rewards when you join our team.- Competitive medical, dental, and vision insurance
- 2:1 match on retirement contribution
- Paid volunteer time off – 16 hours per year
- Vacation accrual starts at the date of hire – up to 120 hours annually your first year
- Get paid to stay – longevity pay on top of your regular pay after one full year
- Tuition reimbursement program
- Bilingual pay offered
- Keep learning – professional and personal development training available
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Primary Duties and Responsibilities
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The responsibilities you’ll be trusted with:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. The person filling this position performs these duties, and/or supervises the team that does.- Manages the Development Services Division responsible for customer service, building permits and inspections, development engineering services, and floodplain administration; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; identifies opportunities for improvement and implements management and leadership solutions; oversees the development of administrative and operational plans for efficient operation of the division.
- Assists the Director in developing and implementing department goals, objectives, policies, budget, and priorities.
- Establishes key performance indicators; adopts and implements standard operating procedures, code interpretations, and customer bulletins.
- Ensures coordination, collaboration, and effective communication within and between departments and divisions; fosters a cooperative spirit and models the way.
- Assesses and monitors workload, administrative/support systems, and internal reporting relationships; advises on and implements improvements.
- Oversees, advises, provides technical support to, and directly administers assigned boards or commissions.
- Collaborates across departments and with outside agencies on regulatory requirements, code interpretations and amendments, and special projects or assignments.
- Assists the Director in coordinating strategies to integrate services with other programs, departments, and agencies, particularly in the implementation of the Strategic Plan.
- Leads community meetings or meetings of stakeholders with competing interests.
- Delivers presentations to groups, boards, commissions, and the City Council.
- Confers with customers (architects, engineers, contractors, developers, special interest groups, business owners, property owners, etc.); resolves issues that arise; mediates discussions between stakeholders.
- Conveys department direction and provides guidance to assigned area(s) of oversight; assigns and coordinates tasks and projects; reviews work for quality, timeliness, conformance with requirements, and consistency with the Strategic Plan.
- Train and mentor staff; develops staff skills and conducts performance evaluations; works with staff to correct any performance deficiencies; meets regularly with staff to disseminate information and to discuss and resolve issues.
- Implements customer service initiatives and ensures the highest standard of customer service excellence is consistently delivered.
- Serves as an official department representative to other departments, committees, outside agencies, elected or appointed officials, non-profits, etc.
- Provides consultation to the Director and colleagues on all issues related to the department.
- Prepares documents and responses for City Council, City Manager’s Office, the Director, staff, and citizens.
- Performs the duties of the Director in their absence.
- Performs other duties as assigned or required.
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Education, Experience, Licenses and Certifications
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Your areas of knowledge and expertise that matter most for this role:
Required Education and Experience:- Bachelor's Degree from an accredited college or university in Public Administration, Architecture, Engineering, Construction Management, Urban/Regional Planning, Business Administration, or related field; AND at least ten (10) years of related experience; with at least five (5) years of progressively responsible experience in development services, including plan review, permitting, and inspections, and/or city administration/management, including supervisory experience; OR an equivalent combination of education and experience.
- A master’s or advanced degree in a related field
- Working in a supervisory capacity for a fast-growing municipality
- Large-scale urban redevelopment and capital projects
- Organization and process improvements
- Working with elected officials and City management
- Permitting software and cross-functional team workflow
- Valid Class C Texas Driver’s License
- Preferred licenses and certifications to include American Institute of Certified Planners (AICP), Certified Building Official (CBO), Professional Engineer (PE), Certified Floodplain Manager (CFM), etc.
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Knowledge, Skills and Other Requirements
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Required Knowledge of:
- Local government organization, operations, policies and procedures.
- Federal, state, local, and other agency laws, statutes, rules, and regulations affecting department functions and responsibilities.
- Americans with Disabilities Act (ADA).
- Principles, practices, and procedures of urban and regional planning, historic preservation, urban design, construction, land development, building trades, public health, and code enforcement.
- Principles and practices of employee supervision, including coaching, training, situational leadership, and motivation.
- Principles and practices of project management, consultant management, and contracts.
- Occupational hazards and safety precautions.
- Project management.
- Municipal budgeting.
- Analyzing issues and processes, identifying alternative solutions, projecting consequences of proposed actions, and preparing recommendations based on findings.
- Ability to develop processes and facilitate projects through those processes in support of goals.
- Establishing and maintaining cooperative working relationships with colleagues, employees, elected and appointed officials, design and construction professionals, developers, non-profits, agencies, neighborhood groups, and the general public.
- Ability to work effectively with the general public in various scenarios and settings, including de-escalating challenging situations.
- Ability to plan and prioritize the work of assigned personnel in a fast-paced environment.
- Skill in utilizing personal computing devices and associated software programs.
- Ability to communicate clearly and effectively, both verbally and in writing, with correct grammar, composition, spelling, punctuation, and vocabulary.
