Billing Clerk - Remote Position - WSET

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About the position

Responsibilities

  • Accurately receive and process incoming work orders from various sources
  • Collaborate with the Billing Department to ensure timely and accurate invoicing of completed work orders
  • Generate purchase orders for materials, parts, or equipment necessary for service tasks
  • Maintain and update customer service portals in line with workflow requirements
  • Ensure all work order, purchase order, and invoice documentation is accurately maintained and organized
  • Communicate regularly with relevant stakeholders to clarify work order details and provide updates
  • Maintain compliance with all company and regulatory billing, invoicing, and record-keeping procedures
  • Investigate and resolve any billing discrepancies or disputes in collaboration with relevant parties
  • Provide necessary administrative support related to service billing operations
  • Identify opportunities for process improvements within the service billing function.

Requirements

  • Proficient in computerized billing systems
  • Familiarity with accounting functions and principles
  • Capable of answering inbound calls professionally and efficiently
  • Strong knowledge in billing functions and procedures
  • Proficient in Microsoft Excel for data management and analysis
  • Experience with handling purchase orders
  • Excellent data entry skills with a high attention to detail
  • Strong administrative skills for managing and organizing work
  • Ability to work in a fast-paced manufacturing environment
  • Strong communication and interpersonal skills to interact with team members and clients
  • Ability to maintain confidentiality and handle sensitive information appropriately
  • High school diploma or equivalent, higher education is a plus.

Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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