Customer Service Rep II ID - 16381

Job Title:

Customer Service Representative

Job Category:

Administrative Sales Workers

Location:

Full Time / Part Time:

Full-Time

Department:

Customer Service

FLSA Status:

Non-Exempt

Reports To:

Salary:

Benefits:

401K match, 3-tier medical insurance plan, 2 tier Dental insurance plan, Vision Insurance, Pet Insurance, Employer paid life insurance, Critical illness, hospital indemnity & accident insurance, Tuition Reimbursement, PTO

Purpose:

Responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. Work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently.

General Description:

  • Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking.
  • Receive, verify and process payments relating to point of sale orders.
  • Perform point of sale order data entry and troubleshooting.
  • Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately.
  • Answer and manage phone calls on a timely basis.
  • Provide administration and sales support to field sales personnel.
  • Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs.
  • Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
  • Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
  • Receive, research, respond, and, if necessary, assist other departments to solve, any and all customer service related issues, including delivery dates and order shortages.
  • Route any relevant incoming mail, faxes or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner
  • Provide certain administration/sales support to regional field sales personnel.
  • Other duties as assigned.



General Requirements:



PHYSICAL (Employee must)

MENTAL (Employee must be able to)

ENVIRONMENTAL (exposed to)

R

Bent/Squat

F

Sit

F

Read

F

Write

R

Excessive noise

R

Crawl/Kneel

F

Stand

F

Comprehend

F

Do algebra

R

Moving machinery, heavy loads

R

Climb

F

Walk

F

Speak

F

Reason/Analyze

R

Marked temperature changes

R

Reach/Stretch

R

Push/Pull

F

Do statistics

F

Other calculations

R

Dust. Fumes, gases, radiation

R

Fine Dexterity

Other

Other

Other

R

Driving motorized equipment/cars

R

Carry/lift Load

Light (up to 25lbs)

Other

Other

Other

F = Frequently O = Occasionally R = Rarely

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts

Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49