Customer Service Representative II (Grant Funded) ID - 16380
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DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
About the Mayor’s Office of Education & Youth Engagement (MOEYE)
Public education is a human right, the great social equalizer, and a key to a prosperous community. Mayor John Whitmire believes that each generation of children should be assured a better life and education. Through collaboration, communication, and coordination, the MOEYE strives to ensure this goal for all families in Houston by promoting access to equitable education and opportunities. Specifically, it is our goal to empower all people from cradle to career (0-24 years old) to procure a future that is based on their interests, passions, and individuality and not determined by uncontrollable predicaments. MOEYE believes this is an aspiration that can be met with the engagement of young people.
GENERAL SUMMARY
Uses standard problem-solving techniques to provide general information and customer assistance for quality service.
RESPONSIBILITIES/DUTIES
- Researches, analyzes, and resolves standard customer problems and inquiries by various forms of communication i.e. phone, email, in person, etc.
- Prepares documentation to adjust customer accounts while maintaining security and confidentiality.
- Maintains and monitors various records and reports on customer assistance including state mandated electronic systems.
- Provides information on City programs, rates and/or process changes and guidelines. May distribute information to the public on City programs and/or initiatives.
- May collect and balance daily revenue from sale of permits, receipts or fees.
- May create work orders and project numbers. May contact other entities to release services on completed projects.
- May function in a lead capacity.
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MINIMUM REQUIREMENTS
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EDUCATION REQUIREMENT:
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENT:
Two years of administrative or customer service-related experience are required.
Substitution: An Associate’s degree may be substituted for up to two years of the experience requirement. Bachelor’s degree may be substituted for the years of experience. -
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PREFERENCES
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PREFERENCES:
Experience with youth and youth programming (active and ongoing). Experience with teaching and running educational programs.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** -
GENERAL INFORMATION
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SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.
SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.PAY GRADE 15
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-0453.
If you need special services or accommodations 832-393-0453 (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
