Customer Service Representative - Water Billing/Utilities ID - 16235
GENERAL SUMMARY Salary: $15.00/hourly minimum - $16.63/hourly midpoint (Depending on qualifications) To provide general clerical and customer service support to an assigned division; to provide professional, effective and efficient public service assistance to the general public; and to provide effective and efficient accounting and revenue receipt support as assigned. You can search for this position's full job description here. SUPERVISION General supervision is provided by the Senior Customer Service Representative or the Customer Service Supervisor
ESSENTIAL DUTIES AND RESPONSIBILITIES All behaviors comply with the Code of Conduct and Rules of Behavior outlined in chapter 8 of the General Government Policies and Procedures Manual. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. Participate in a variety of customer service and clerical duties including assisting with the preparation and processing of billing and collection of services involving taxes, escrow, paving and herbage, providing receipts for customers as requested, preparing and processing billings and deposits for new and terminated accounts as assigned, assisting with verification of information involving meter reading for correct billing, adjusting account information as requested and processing payments to external business or governmental agencies.
Prepare and distribute work orders for meter readings and utility connections including new and revised accounts, meter maintenance, leakage, the termination of water service for delinquent accounts and establishment of water service for new accounts. Prepare and review a variety of memorandums, correspondence, reports, public notices, permits and documents as assigned; complete various forms; prepare and distribute reports for review and use; prepare and maintain a variety of forms used by an assigned department or division. Provide clerical support to assist designated division staff in the completion of their duties and responsibilities.
Screen and direct calls and visitors as appropriate; answer questions and provide information to the public including assistance regarding billings and payment schedules; refer citizen and client complaints and questions to appropriate department or division staff member for resolution. Collect, sort and distribute incoming and outgoing mail. Collect and process payments received; assist in sorting and balancing receipts and payments; encode payments with proper accounting category; verify account information as requested.
Other Jobs You May Be Interested In
Remote Data Entry, No Experience, $40/hr, Part-TimeVirtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Prepare and record information for the computer system including closing receipts and balances, account payments, cash receipts and balances, and inventories of refuse supplies. Maintain a variety of files and filing systems; prepare, maintain and update various records; research and verify information as requested. Prepare account materials and correspondence for distribution within the City and to the public including sorting, photocopying, mailing or faxing materials including billings.
MINIMUM JOB REQUIREMENTS EDUCATION AND EXPERIENCE High School Diploma or GED. Six (6) months of prior work experience in a customer service role. Ability to type 35 wpm.
LICENSES AND CERTIFICATES Possession of a valid driver's license. WORK SCHEDULE Monday - Friday 8:00 a.m. - 5:00 p.m
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT This position does not require a physical for employment. Applicants with disabilities meeting the job requirements and capable of performing the essential functions of the job, either on their own or with reasonable accommodations, are encouraged to apply.
