Engagement Manager Lead - Professional Services

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About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Remote, US 

Engagement Manager Lead - Professional Services

Position Overview:

We are seeking an experienced Engagement Manager Leader to join our team. The ideal candidate will be responsible for leading a global team developing proposals and value propositions for services engagements from inception through delivery for both new and upgraded services. Additionally, the candidate will play a crucial role in creating a vision and articulating the value of the Engagement Management team to internal stakeholders, resolving conflicts between teams, and overseeing the contractual agreement process.

 

Key Responsibilities:

 

  • Lead and help develop proposals and value propositions for services engagements, ensuring alignment with customer needs and expectations.
  • Create a compelling vision for the team and articulate the value of professional services to internal and customer stakeholders through various methods, including presentations at all levels.
  • Resolve conflicts between all stakeholders in a satisfactory manner, engaging all teams as necessary.
  • Act as the escalation point of contact for Sales Leaders and Account Teams when professional services opportunities are being developed.
  • Guide the team to the most suitable service approach based on the scope and requirements of each opportunity.
  • Ensure Engagement Managers gather details about service opportunities and understand their scope in a repeatable way to help scale the organization.
  • Collaborate with relevant leadership teams globally to ensure proposals, project plans, and timelines for service opportunities are delivered within agreed upon SLAs.
  • Lead the process to ensure seamless transition from opportunity identification to project delivery by engaging with internal and external stakeholders.
  • Act as an expert on the contractual agreement process, including Statement of Work (SOW) and product subscription agreements.
  • Scale the monitoring of the progress of services engagements, ensuring timely delivery and adherence to project plans.
  • Drive continuous improvement within the Engagement Management team to develop economies of scale within the function.

 

Qualifications:

 

  • Bachelor's degree in Business, Information Technology, or a related field.
  • 10+ years of experience in proposal development, value proposition creation, and professional services delivery.
  • Experience leading consulting professionals
  • Strong communication and presentation skills, with the ability to engage stakeholders at all levels.
  • Proven track record of resolving conflicts and managing complex projects.
  • Experience in overseeing contractual agreements and managing project timelines.
  • Strong organizational and multitasking abilities, with attention to detail.
  • Ability to work effectively in a fast-paced, dynamic environment.

 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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