Staff Support Specialist III ID - 16220
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Job Summary
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The Human Resources Department has an excellent opportunity for Staff Support Specialist III. This position performs a variety of administrative tasks in support of the HR Department's goals and objectives.
FLSA Status: Non-Exempt -
Examples of Duties
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- Supports recruitment processes by utilizing an online applicant tracking system, scheduling interviews and other assessments, advertising in appropriate media, and providing support to HR staff as needed;
- Creates and maintains paper and electronic filing systems; moves files from one location to another and retrieves files from storage as required;
- Uses software for word processing, spreadsheets, electronic file management, and related tasks;
- Reviews files and documents for completeness and accuracy, ensuring adherence to human resources guidelines;
- Answers phone and greets walk-in customers;
- Processes and/or responds to assigned human resources-related requests;
- Participates in special projects and provides administrative support to HR Department staff;
- Assists with budget entry, reconciliation of credit card statements and departmental expenses, and other related duties;
- Operates various mail equipment; weighs, determines postage, and processes incoming and outgoing mail;
- Performs other job-related duties as assigned.
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Minimum Qualifications
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Education and Experience:
- High school diploma or GED supplemented with college-level coursework in human resources, business administration, or a related field (associate’s degree in human resources or business administration preferred); and
- At least three years of clerical/administrative support and customer service experience.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of:
- customer service principles and techniques.
- modern office practices, procedures, and methods.
- proper business English, spelling, and grammar.
- the operation of assigned office equipment, including computer equipment and various software packages.
- maintain confidentiality of personnel information.
- work accurately with close attention to detail.
- produce written documents with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
- establish and maintain good working relationships with other City employees and the public.
- work independently within established procedures.
- communicate verbally with customers in a face-to-face setting or by telephone, answering questions and handling issues with tact and courtesy.
- display initiative, flexibility, and receptiveness to ideas, changes, and tasks.
- work under pressure to meet deadlines and handle tasks that come up simultaneously or unexpectedly.
- meet the mental and physical demands of the position.
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Special Requirements
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NC Notary Public certification preferred at time of hire; required within six months of hire.
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