Technical Writer

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Title: Technical Writer

locations

Remote, NC

time type

Full time

job requisition id

R0012375

Key Responsibilities-
We are seeking a detail-oriented and experienced IT Technical Writer to join our Utilities company. In this role, you will be responsible for developing clear, concise, and user-friendly documentation, including user manuals, how-to guides, FAQs, online help systems, and training materials. You will collaborate with subject matter experts (SMEs), IT professionals, and business stakeholders to transform technical information into easily understandable content for non-technical users.

Key Responsibilities:

  • Create, update, and maintain high-quality end-user documentation, including:

    • User manuals

    • Software application guides

    • System operation procedures

    • Quick reference cards

    • Online help content and FAQs

  • Collaborate with IT teams, business analysts, developers, and project managers to gather technical information and convert it into user-friendly documents.

  • Work closely with product and application support teams to document new features, processes, and tools used across utility services.

  • Ensure documentation aligns with internal standards and industry best practices for clarity, consistency, and accessibility.

  • Manage documentation versions and ensure updates are made in sync with software and system changes.

  • Conduct user interviews or gather feedback to assess documentation usability and identify areas for improvement.

  • Create visual aids such as screenshots, diagrams, and process flows to enhance written content.

  • Assist in the development of training materials and eLearning content as needed.

Required Qualifications:

  • Bachelor’s degree in Technical Communication, English, Information Technology, or a related field.

  • 3+ years of experience in technical writing, ideally in an IT or software environment.

  • Familiarity with utilities industry systems (e.g., SCADA, GIS, AMI, outage management, ERP) is a plus.

  • Proven ability to write user-focused content for both technical and non-technical audiences.

  • Proficiency with documentation tools such as:

    • Microsoft Office Suite

    • Adobe Acrobat

    • Confluence, SharePoint

    • MadCap Flare, RoboHelp, or similar tools

  • Basic understanding of software development life cycle (SDLC) and agile methodologies.

  • Strong attention to detail, grammar, and formatting standards.

  • Ability to work independently and manage multiple documentation projects simultaneously.

Preferred Qualifications:

  • Experience with content management systems and version control (e.g., Git).

  • Familiarity with accessibility and usability standards (WCAG, Section 508).

  • Knowledge of graphics or screen capture tools (e.g., Snagit, Visio, Adobe Illustrator).

  • Understanding of ITIL or similar IT service management frameworks.

Salary Range

$35.08 - $55.38 USD (Hourly)

  • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
  • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

  • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

  • Dental provided through Cigna (DPPO & DHMO options)

  • Nationwide Vision provided through VSP

  • Flexible Spending Account for Health & Dependent Care

  • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

  • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

  • Corporate Wellness Program

  • Employee Assistance Program

  • Wellness Days

  • 401k Plan

  • Basic Life, Accidental Life, Supplemental Life Insurance

  • Short Term & Long Term Disability

  • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

  • Tuition Reimbursement (available 6 months after start date, capped)

  • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

  • Paid Holidays

  • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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