Teleworking American Express Customer Service Remote Job in Oakland, CA

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American Express is seeking remote customer service agents to join their team in Oakland, CA. In this teleworking position, you will assist customers with inquiries, resolve issues, and offer solutions related to American Express products and services. You will be able to work remotely, providing the flexibility to balance personal and professional life. Key Responsibilities: - Respond to customer inquiries via phone, email, and chat support channels - Troubleshoot and resolve product and service-related issues - Provide timely, effective solutions while maintaining high customer satisfaction - Stay updated on product offerings, promotions, and policies to provide accurate and relevant information - Document customer interactions with clarity and professionalism Compensation & Benefits: - Competitive hourly pay, with potential for performance-based bonuses - Flexibility to work from home, contributing to a healthy work-life balance - Paid training and continuous professional development - Comprehensive benefits package, including health, dental, vision, and retirement plans Why American Express? - Work from home opportunities promoting flexibility and work-life balance - Career advancement opportunities within a reputable financial services company - Positive and inclusive company culture with a focus on customer satisfaction - Competitive pay and a comprehensive benefits package Location Requirements: This is a remote position, but applicants must reside in Oakland, CA or surrounding areas. A reliable internet connection and a quiet, professional workspace are essential. Required Qualifications: - High school diploma or equivalent - Previous customer service experience preferred - Excellent verbal and written communication skills - Ability to work independently and resolve issues remotely If you're passionate about providing outstanding customer service and want to join a globally recognized company, apply for the American Express Customer Service Remote Role today!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...