(Work From Home) Remote Technical Support Jobs – Full Time / Part Time – Minneapolis, MN

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UPS is hiring for Remote Technical Support positions in Minneapolis, MN, offering both full-time and part-time work-from-home opportunities. As a Remote Technical Support professional, you will provide essential technical assistance to UPS customers by troubleshooting and resolving technical issues with UPS services and products. This is a fantastic chance to work from home and utilize your customer service and technical troubleshooting skills in a dynamic role. Key Responsibilities: - Provide remote technical support via phone, email, or chat. - Troubleshoot technical issues related to UPS services and products. - Assist customers in navigating UPS systems and solving software or technical problems. - Accurately document customer interactions and technical resolutions. - Collaborate with other teams to resolve more complex technical issues. Job Requirements: - Strong communication and customer service skills. - Basic technical troubleshooting and problem-solving abilities. - High school diploma or equivalent. - Access to a reliable internet connection and a computer. - Availability to work full-time or part-time. - U.S. residents are eligible to apply (Minneapolis, MN applicants preferred). Benefits: - 100% remote work-from-home. - Flexible full-time and part-time schedules. - Weekly pay through direct deposit. - Paid training and ongoing career development opportunities. - Opportunities for career growth within UPS. How to Apply: To apply, visit the UPS careers page and submit your application. You will complete a brief technical skills test to assess your ability to handle the job's requirements. Start your Remote Technical Support career today with UPS in Minneapolis, MN, and enjoy the flexibility of working from home!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...