Teleworking American Express Customer Service Remote Job in Raleigh, NC

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American Express is seeking qualified candidates for a remote customer service position based in Raleigh, NC. As part of this teleworking role, you'll be responsible for handling customer inquiries, resolving issues, and providing the exceptional customer support that American Express is known for. The position offers flexibility to work from home, competitive compensation, and the opportunity to advance your career with one of the most respected financial services companies globally. Key Responsibilities: - Provide exceptional customer support to American Express cardholders through phone, chat, and email - Address inquiries, resolve issues, and assist customers in navigating American Express products and services - Ensure customer satisfaction by delivering timely, efficient, and accurate solutions - Maintain up-to-date knowledge of American Express policies, products, and promotions - Document all customer interactions in accordance with company guidelines and policies Compensation & Benefits: - Competitive hourly pay, with the opportunity to earn performance-based bonuses - Remote work flexibility to support a healthy work-life balance - Paid professional development training - Comprehensive benefits package, including medical, dental, vision insurance, and retirement savings plans Why American Express? - Flexibility to work remotely from home, with a supportive work environment - Career growth opportunities with one of the most trusted names in financial services - Be part of a globally recognized company that prioritizes customer satisfaction and innovation - Access to a diverse and inclusive workplace that values employee contributions Location Requirements: This role is a remote position, but applicants must be based in the U.S., including Raleigh, NC. Applicants are expected to have a private workspace with reliable internet access to ensure job performance. Required Qualifications: - High school diploma or equivalent - Previous customer service experience preferred - Strong verbal and written communication skills - Ability to problem-solve and work independently in a remote work environment Apply now and join American Express to deliver world-class service to customers while enjoying the flexibility of remote work!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...