Teleworking American Express Customer Service Remote Job in Virginia Beach, VA

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American Express is currently hiring for a remote customer service position for applicants based in Virginia Beach, VA. This teleworking role gives you the flexibility to work from home while delivering exceptional customer support. You will handle inquiries, resolve customer issues, and offer solutions related to American Express products and services. Join American Express and enjoy a competitive salary, flexible work hours, and great benefits. Key Responsibilities: - Provide excellent customer service to American Express cardholders through phone, email, and chat support - Troubleshoot issues and answer inquiries related to American Express products and services - Maintain high customer satisfaction by delivering timely and effective solutions - Stay informed about the latest company policies, products, and services - Keep accurate records of customer interactions and issues Compensation & Benefits: - Competitive hourly pay, with opportunities to earn performance-based bonuses - Remote work flexibility, promoting a healthy work-life balance - Paid training and ongoing professional development opportunities - Comprehensive benefits package, including health, dental, vision insurance, and retirement savings plans Why American Express? - Remote work opportunities to support work-life balance - Opportunities for career advancement within a leading global financial services company - Competitive pay and a positive, supportive work culture - Join a respected company focused on customer satisfaction and innovation Location Requirements: This is a remote position but applicants must reside in Virginia Beach, VA, or the surrounding areas. You must have a quiet, professional workspace and reliable internet connection to perform the duties of this role. Required Qualifications: - High school diploma or equivalent - Previous customer service experience preferred - Strong verbal and written communication skills - Ability to work independently and solve problems remotely Join American Express today and help provide exceptional customer service to clients while enjoying the benefits of remote work!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...