Visitor Experience Representative-Seasonal ID - 16228

The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Objective & Safety/Security Sensitive Designation

 

This is not a Safety-Sensitive Job for Purposes of the Arkansas Medical Marijuana Amendment.

This position is not considered Essential Personnel under the LRCVB Inclement Weather policy.


JOB OBJECTIVE: To provide assistance to the Destination Services Department by providing information and assistance to various groups and related events held at Little Rock Convention & Visitors Bureau facilities, including both indoor and outdoor events, such as mobile visitor information center and pop-up locations around the city.

 

Essential Functions

 

  • Provides assistance to the Destination Services Department by providing information and registration assistance to various groups,and related events held at Little Rock Convention & Visitors Bureau facilities, including both indoor and outdoor events, such as mobile visitor information center and pop-up locations around the city.
  • Provides assistance to visitors and groups by answering questions and providing information regarding the City of Little Rock and area attractions, restaurants, and public services to include various convention center activities and events; maintains current knowledge of Little Rock by reviewing brochures, websites, periodicals, newspapers and attending training.
  • Provides mobile and onsite visitor information support and assistance at various tradeshows, mobile visitor information center, special events and conventions; sets up various equipment to include televisions, portable audio systems, bluetooth systems, and other related electronic equipment as needed.
  • Provides assistance to the Destination Services Specialist by maintaining and organizing brochure racks of visitor literature (i.e. brochures, maps, etc.); orders additional literature supplies when necessary.
  • Interacts in a positive and responsive manner with clients, attendees of events, seminar speakers, and the general public.
  • Operates a computer with database, spreadsheet, and word processing software in the performance of essential job functions.
SUPERVISORY RESPONSIBILITIES: None.

 

Minimum Qualifications, Additional Requirements and Supervisory Responsibilities

 

These knowledge, skills, and abilities are usually, although not always, acquired through the completion of one (1) year of college or vocational-technical school in the tourism and hospitality industry or related area, and two (2) years of experience in tourism and hospitality industry. Equivalent combinations of education and experience will be considered.

ADDITIONAL REQUIREMENTS:
This position may require one or more of the following pre-employment screenings: drug and alcohol screening, or background investigation.

DISCLAIMER: This document does not create an employment contract, implied or otherwise.

 

Application Requirements

 

  • Online applications only
  • Applicant’s answers to supplemental questions will be used to screen for minimum qualifications electronically.
  • Please include a complete work history when completing application. Work history may impact initial salary offer amount for the successful candidate.
  • Testing requirements include a computerized skills assessment.
  • List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications.
  • All communication regarding application status will be sent to candidates via text message/email address listed on account.
  • You may check your inbox in your LRjobs.littlerock.gov account to review all notices sent to the email address associated with your applications.
  • Applicants may check application status for any position by logging into their account at LRjobs.littlerock.gov or contacting Human Resources at (501) 371-4590 if they are having computer difficulties.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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