Customer Service Representative Jobs – Online Garden Center | Plant Lovers Welcome

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Location: Remote

Hours: Seasonal (30-40 hours/week during peak spring season; 20-30 hours/week during summer and fall seasons)

About Us:

We're a small but mighty team blazing trails in the e-commerce Garden Center industry. Operating under the umbrella of an established brick and mortar retail garden center, we're on a mission to revolutionize how people experience the joy of gardening by bringing the local garden center experience to their doorstep by shipping landscape plants nationwide. With business booming and our growth exceeding even our wildest dreams, we're looking for an ambitious individual to join our dynamic team and grow with us.

Position Overview:

We are seeking a friendly, knowledgeable, and enthusiastic Customer Service Representative to join our team. As a key member of our customer service team, you will be the first point of contact for customers seeking help with their gardening needs. This role involves managing customer inquiries through phone calls, emails, and online chat, and assisting with both customer service and sales requests. The ideal candidate will be passionate about plants and gardening, with an ability to help customers find the right products for their gardening projects.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and online chat in a timely and professional manner.
  • Assist customers with product recommendations, order inquiries, and troubleshooting.
  • Process orders and sales, providing detailed product information and upselling when appropriate.
  • Offer expert advice on plant care, gardening techniques, and product usage.
  • Manage customer returns, exchanges, and complaints, ensuring customer satisfaction.
  • Keep track of customer interactions, feedback, and sales data using our customer service software.
  • Work collaboratively with the rest of the team to ensure smooth operations and customer experience.
  • Stay updated on plant inventory, gardening trends, and seasonal product offerings.

Qualifications:

  • Previous customer service or sales experience, preferably in an online environment.
  • Strong communication skills with the ability to engage with customers professionally.
  • A genuine interest in plants, gardening, and horticulture (preferred).
  • Ability to work independently and manage multiple tasks in a fast-paced environment.
  • Strong problem-solving skills and a customer-centric mindset.
  • Experience with Zendesk and Shopify platforms a plus.
  • Flexibility to work varying hours based on the seasonal demand (Spring, Summer, Fall).

If you're passionate about plants, love helping customers, and want to be part of a growing business that supports gardening enthusiasts, we'd love to hear from you!

How to Apply:

Please submit your resume and a brief cover letter explaining why you’re a great fit for this role and your interest in gardening.

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

  • Flexible schedule

Schedule:

  • 8 hour shift

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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