(Work From Home) Remote Technical Support Jobs – Full Time / Part Time – Miami, FL

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Are you looking for a remote Technical Support job in Miami, FL? UPS is hiring Remote Technical Support professionals for full-time and part-time positions. This opportunity allows you to work from home, providing technical assistance to UPS customers. In this role, you'll troubleshoot and resolve technical issues related to UPS products and services, ensuring a smooth experience for customers. A strong background in customer service and basic technical knowledge will make you a perfect fit for this job. Key Responsibilities: - Assist customers remotely via phone, chat, or email. - Troubleshoot technical issues related to UPS products and services. - Help customers with account setup, software installation, and issue resolution. - Maintain clear and accurate records of customer interactions. - Collaborate with internal teams to provide the best solutions to customers. Job Requirements: - Strong communication skills and a customer-first mindset. - Basic technical knowledge and problem-solving abilities. - High school diploma or equivalent. - Access to a reliable computer and internet connection. - Must reside in the U.S. (Miami, FL applicants are encouraged). - Flexible availability for full-time or part-time schedules. Benefits: - 100% remote work (work from home). - Flexible full-time and part-time schedules. - Weekly pay via direct deposit. - Paid training and development opportunities. - Opportunities for career growth and advancement. How to Apply: Visit the UPS careers portal and complete your application. A brief skills assessment will be required to evaluate your technical abilities and ensure you're a good fit for the position. Start your Remote Technical Support career with UPS today and join our team in Miami, FL!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...