(Live Chat Remote Jobs) AT FedEx Part-Time Remote $30/H – Sacramento, CA

Other Jobs To Apply

FedEx is hiring Part-Time Remote Live Chat Customer Service Representatives in Sacramento, California. This is a great opportunity for those who are looking to work from home while providing excellent customer service. As a Live Chat Representative, you will assist customers via online chat, helping them with their shipment tracking, delivery inquiries, and other FedEx-related services. Role Overview As a Live Chat Customer Service Representative, you will assist customers through FedEx's online chat platform. The job involves helping customers with tracking packages, resolving service issues, and providing information about FedEx services. This role requires a positive attitude, excellent typing skills, and the ability to multitask effectively while offering high-quality service. Key Responsibilities - Assist customers via live chat, providing support for shipment tracking, delivery statuses, and billing inquiries. - Resolve customer issues quickly and efficiently using FedEx’s internal systems. - Maintain a friendly and professional tone in all written communication. - Accurately document all customer interactions for follow-up and quality control purposes. - Escalate issues as necessary to ensure complete customer satisfaction. Qualifications - Must be based in or near Sacramento, CA, and authorized to work in the U.S. - High school diploma or equivalent required. - Previous customer service or live chat experience is preferred. - Strong communication skills, especially in writing. - Ability to work independently with excellent time management skills. - A reliable internet connection and a dedicated home office workspace. Compensation and Benefits - Starting pay of $30/hour. - Flexible, part-time hours with the ability to work from home. - Paid training and continuous support. - Paid time off (PTO) based on hours worked. - An inclusive and collaborative work environment. How to Apply To apply, visit the FedEx careers page, search for live chat remote customer service positions in Sacramento, CA, and submit your application. Successful applicants will be invited to participate in a virtual interview. FedEx is an Equal Opportunity Employer, and they are committed to fostering a diverse and inclusive workplace.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...