(Work From Home) Remote Technical Support Jobs – Full Time / Part Time – Raleigh, NC

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Looking for a remote technical support job in Raleigh, NC? UPS is hiring for Remote Technical Support positions, offering both full-time and part-time roles. This position allows you to provide technical assistance to customers while working from the comfort of your home. In this role, you will be troubleshooting and resolving technical issues related to UPS products and services. A strong customer service orientation and basic technical knowledge are essential. The role is flexible and provides an excellent opportunity to balance work and personal life. Key Responsibilities: - Provide remote technical support via phone, email, or chat. - Troubleshoot and resolve technical issues related to UPS services. - Assist customers in navigating online tools and platforms. - Maintain accurate records of customer interactions and technical issues. - Collaborate with other departments to address customer concerns effectively. Job Requirements: - Strong communication skills and a customer-first mindset. - Basic technical knowledge and problem-solving abilities. - High school diploma or equivalent. - Ability to work remotely with a stable internet connection and access to a computer. - Must be available for either full-time or part-time hours. - Must reside in the U.S. (Raleigh, NC applicants are encouraged). Benefits: - Remote work flexibility (work from home). - Full-time and part-time schedules available. - Weekly pay via direct deposit. - Paid training and career development opportunities. - Opportunity for career growth and advancement within the company. How to Apply: Apply today through the UPS careers portal. The application process includes a brief skills assessment to ensure you're a great fit for the role. Join UPS's Remote Technical Support team in Raleigh, NC and make a difference while working from home!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...