Netflix Customer Service Remote Jobs – (Apply Now) – Anchorage, AK

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Netflix is hiring Remote Customer Service Representatives based in Anchorage, Alaska. This full-time, remote position allows you to assist Netflix subscribers from home, helping with streaming issues, account management, billing inquiries, and other customer service needs. If you're customer-focused, enjoy problem-solving, and are looking for a flexible remote job, this is a great opportunity. Job Summary As a Remote Customer Service Representative at Netflix, you will provide support through phone, email, and live chat to help users resolve account, streaming, and technical issues. Netflix provides comprehensive training to ensure you're ready to assist customers with efficiency and empathy. Key Responsibilities - Assist customers with technical issues related to Netflix streaming services. - Answer billing questions and help customers manage their Netflix accounts. - Troubleshoot streaming problems on different devices and provide effective solutions. - Maintain accurate records of all customer interactions and follow up on open issues. - Deliver exceptional service, ensuring that customers have a positive experience with Netflix. - Work independently to meet performance targets in a remote setting. Qualifications - Must reside in or near Anchorage, AK. - High school diploma or GED required. - Previous experience in customer service or technical support preferred. - Strong communication skills, both verbal and written. - Ability to troubleshoot technical problems effectively. - Must have a reliable internet connection and a quiet home office environment. - Must be able to work independently in a remote work environment. Compensation & Benefits - Competitive hourly pay: $20–$28 per hour. - Full-time remote position. - Health, dental, and vision insurance. - Paid time off, sick leave, and holidays. - Equipment provided by Netflix. - Opportunities for career development and growth. How to Apply To apply, visit the Netflix Careers page, search for Remote Customer Service Representative roles in Anchorage, AK, and submit your application. If selected, you will be invited to participate in a virtual interview. Netflix is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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