Your Next Career: FULL TIME French Speaking Customer Service ID - 15661

Explore a new role with Imperial Brands - Remote as a French Speaking Customer Service Positions! This Remote position offers an immediate start for the right candidate. A background in Fluency in French and English will be highly beneficial. We offer a Competitive salary.

Patrique Mercier Recruitment is excited to offer opportunities for French Speaking Customer Service Representatives for Imperial Brands in a remote position. As a vital part of our support team, you will be responsible for providing outstanding service to our French-speaking customers. Your role will involve answering inquiries, offering product information, and ensuring that every interaction leaves a positive impression. If you have a passion for customer service and are fluent in French, we would love to see your application!


Responsibilities

Key Responsibilities

  • Deliver high-quality customer service to French-speaking customers through multiple channels, including phone, email, and chat.
  • Manage customer inquiries about products, assist with order processing, and resolve issues promptly and courteously.
  • Maintain accurate records of customer interactions in the CRM system for continuous improvement.
  • Work collaboratively with internal teams to address customer concerns and enhance service delivery.
  • Stay informed about products, services, and company policies to provide knowledgeable assistance.
  • Build and nurture positive relationships with customers to enhance satisfaction and loyalty.
  • Fluency in French and English; additional language skills are beneficial.
  • Experience in customer service roles, particularly in remote work settings.
  • Excellent communication skills with a focus on delivering exceptional customer experiences.
  • Familiarity with CRM systems and standard office software.
  • Strong attention to detail and effective organizational skills.
  • Ability to work independently in a remote environment and manage time effectively.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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