Front Desk Associate ID - 15311
<h1><strong>Front Desk Associate at Burn 60</strong></h1>
<h2><strong>Job Description</strong></h2>
<p>Burn 60 is looking for a great Front Desk Associate! This position is part-time (a few hours per week) and requires the candidate to be present on-site at the studio, as this is not a remote job. Our number one priority is our clients and we are committed to enhancing client experiences at every touchpoint. The Front Desk Associate plays a crucial role in shaping these experiences, providing a welcoming, helpful, and organized frontline for our clients.</p>
<p>This opportunity is perfect for individuals who are passionate about fitness, excel in communication, and wish to immerse themselves in a dynamic, supportive environment. By joining our team, you will contribute directly to the smooth running of operations and ensure that all our clients receive the world-class service they expect at Burn 60.</p>
<h2><strong>Duties and Responsibilities</strong></h2>
<ul>
<li>Manage the front desk – greet clients by name upon entry in a warm and professional manner.</li>
<li>Assist clients with purchases, managing bookings, and answering queries using our studio software.</li>
<li>Ensure the front desk and lobby area are tidy and presentable at all times.</li>
<li>Maintain the safety and security of client belongings throughout their visit.</li>
<li>Provide exceptional customer service, resolving any on-the-spot issues that arise.</li>
<li>Introduce new clients to coaches and studio amenities using our approved induction system.</li>
<li>Stay knowledgeable about our products and services, providing clients with accurate information.</li>
<li>Assist in setting up for classes, ensuring that all areas are organized and ready for clients.</li>
<li>Handle client feedback constructively and proactively contribute to improving our service delivery.</li>
<li>Maintain knowledge of all studio promotions and pricing to ensure clients are informed about available packages and offers.</li>
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<li>Schedule clients for classes using the studio's booking system and follow up on appointments.</li>
<li>Conduct regular checks of studio facilities, reporting any maintenance issues promptly.</li>
</ul>
<h2><strong>Requirements</strong></h2>
<ul>
<li>High school diploma or equivalent education.</li>
<li>Excellent communication skills – both verbal and written.</li>
<li>Friendly, energetic and fun personality with a customer-centric focus.</li>
<li>Ability to multi-task, prioritize, and manage time effectively.</li>
<li>Strong organizational and planning skills.</li>
<li>Ability to learn and troubleshoot studio software.</li>
<li>Flexible availability to cover various shifts, including early mornings, evenings, and weekends.</li>
<li>Ability to undertake physical requirements of the job, including standing for extended periods and moving weights around during clean-up.</li>
<li>First aid certification or willingness to obtain one upon hiring.</li>
<li>Work experience in a similar role is a plus.</li>
<li>Passion for health and fitness is a plus.</li>
<li><strong>Perks: </strong>free classes / membership and merch.</li>
</ul>
